Sunday, 19 April 2015

Ticket Cancellation Guide | IRCTC and Indian Railways


This guide shows how cancellations of tickets and e-tickets can be done through various methods




There are times when someone has booked a ticket and has gotten into some emergency, forcing him/her to not be able to travel with the railway ticket. Luckily, the government has set some rules for the cancellation of train and various cases in which refund will be provided to the traveler.

irctc ticket cancellation and partial ticket cancellation

There are certain restrictions to the cancellation refund. They vary depending on how the ticket was bought (online or offline). We will go through both the cases.

Offline Ticket Cancellation

Indian Railway Reservation/Cancellation Form
Couter Ticket Booking Reservation/Cancellation Form

Tickets bought offline, within the cancellation period, can be cancelled through the following procedure

  • Retrieving the cancellation form from the ticket counter
  • Filling and submitting the form
  • Paying the clerkage fees and penalty(if any)

The refund will depend on the following rules of the possible cases


Ticket Bought Without Reservation


The ticket will be refunded with the deduction of clerkage in the following conditions.

  1. The ticket is presented within 3 hours of the issue.
  2. Ticket is presented before 12:00 AM preceding the date of departure if the ticket was bought in advance.

Ticket Bought With Reservation


The tickets bought with a reservation, it can be cancelled and or refunded under the following circumstances

  1. If the ticket is presented 48 hours(2 days) before the scheduled departure, a nominal fees will be deducted per passenger. It is Rs. 120 for AC first class/executive class, Rs. 100 for AC two tiered/First Class, Rs. 90 for AC three tier/Chair Car/ economy class, Rs. 60 for Sleeper and Rs. 30 for Second Class.
  2. If the ticket is presented between 48 hours and 6 hours before the departure, the cancellation charges will be 25% of the fare with a minimum charge set beforehand.
  3. If the ticket is presented between 6 hours before departure and 2 hours after departure, the cancellation charges will be 50% of the fare.
  4. There will be no refund if the ticket is presented 2 hours after departure of the train.
  5. Full refund and lesser clerk charges will be given to passengers who have bought a collective(family) ticket and have few members in the waiting list when the ticket is presented between 6 hours before departure and 2 hours after the departure of the train

Ticket In Waiting List Or RAC


Tickets in Waitiing list or RAC can be cancelled by the PRS counters at the stations with a clerk charge. The refunds and cancellations are subject to the following rules

  1. The ticket must be presented within 3 hours after the departure of the train for a refund. Any requests beyond the time will not get a refund.
  2. For night trains (2100 to 0600 hours actual departure) and hilly areas, the refund window is the first 2 hours of opening of reservation office.

Online Ticket Cancellation 


Tickets bought online through IRCTC can be cancelled only Before the chart preparation is complete. Chart preparation is usually done the previous night if it departs before 12 Noon. The cancellation can be done through two ways

  1. Offline filing of Ticket Deposit Receipt (TDR).
  2. Online TDR by selecting ‘File Ticket Deposit Receipt (TDR)’ under the 'Services' menu once you login through your account of IRCTC.
Some points to note for online ticket cancellation

  • The refund rules are the same as the offline tickets. Take a look above to see the rules.
  • For tickets booked at the old site, click on 'Old transaction history' from 'My transactions'.
  • Waiting list and RAC tickets can be refunded even after chart preparation. The timeline is same as offline one.

Steps to Cancel IRCTC Tickets Partially or Fully

  • Login to your IRCTC Account.
  • Go to My Transaction tab and click on Booked Ticket History in the drop down menu.
    irctc ticket cancellation partially or fully
  • Your booked ticket list will appear.
  • Select the ticket which you want to cancel or in which you want to cancel partially.
  • After selecting, click on "Cancel Ticket" button.
  • A new window will open, select the passengers of whom you want to cancel the ticket. Select all if you want to cancel the whole ticket.
  • Finally click on cancel.

Tatkal Ticket Cancellation


Tatkal Tickets can be cancelled in the same manner but are non-refundable. For cancellations and waitlisted tickets, charges will be applied as per railway rules. Partial cancellation is allowed for tatkal bookings but the person whose ID was used should not be cancelled. If the ticket of the person whose ID is used is cancelled, all the tickets will be cancelled.

Cancellation If Train Is Cancelled


If the train is cancelled due to unforeseen circumstances, the tickets will be fully refunded with some clerk charges. The cancellation must be done within 3 days of scheduled departure of the train.


If you have any problems, sound of in the comments section. 

News Of The Month

1. Indian Railways has started a service to give wake up call to passengers thirty minutes before their destination station arrives.

This wake-up call or you may say train destination alarm call facility has been in effect as a pilot initiative by IRCTC and Bharat BPO. This service is available only through voice call 139 and customer service agent. The passenger has to give their PNR number, STD code and the name of the station to get their alarmed set.

If everything goes well, a call will alert you 30 minutes before the train arrives to its desired station. If the train goes running late, the alert will also be delayed but the problem is the train can also get late after the wake up call (Just a thought :)).

2. Premium Tatkal Booking Fare Hike within seconds can lead you to pay a price of airplane tickets. This is what happened with this man, he booked tickets worth Rs 4,200 and ultimately pays Rs 11,900: IRCTC says bad luck cause it's premium Tatkal.